Amazon Scam Spotter Lab: Fake Orders, Calls, Refunds
A delivery text for a parcel you did order. A call about a laptop you never bought. A refund that somehow needs paying back. Handle a week of messages that pretend to be Amazon, decide what to do at each turn, and see which choices keep your money and your account safe. Prefer to read first? Start with the guide to spotting Amazon scams.
You are Priya Nair, an ordinary online shopper. Over one week texts, emails and calls arrive that say they are from Amazon, some about orders you did not place. Across 11 decisions you choose what to do. Everything here is fictional: the people, numbers, sellers and websites. Each call is scored 0 to 10, with the reason based on Amazon's own scam guidance and the US FTC's advice.
This is the guided version: a yellow flash shows where to click and a bar says what to do. Switch to Free play any time.
GuidedPress the highlighted Start button. You can edit the names above first, or keep the samples.
Make it yours
Replace the sample names so the scenario and the debrief you export are about your organisation.
TL;DRWhat this lab is
5 points
- A scenario lab: a fictional shopper gets a week of messages and calls that pretend to be Amazon, and you decide what to do at each turn.
- You make 11 scored decisions: a delivery text, an "unauthorised purchase" call, a software request, a refund that pays too much, gift cards, a Prime renewal notice, a locked-account email, an unordered parcel, an off-site seller, a fake review job and what to do after a payment.
- The reasoning follows Amazon's own scam guidance (check your orders and Message Center yourself, no gift cards, no remote access) plus the US FTC's advice on avoiding and recovering from scams.
- Free to play. You get a final score and grade, a shareable scorecard and next-step links. A downloadable debrief is available with a paid plan.
- Defensive and educational only. Every person, seller and website is fictional, and no real links or numbers appear.
Frequently asked questions
Are these real messages or real people?
No. The people, sellers and websites are fictional and use reserved example names. Nothing connects to Amazon or to your account.
Where does the advice come from?
From Amazon's own scam guidance and the US Federal Trade Commission's advice on avoiding scams and what to do if you were scammed. The blog guide links each page.
How can I check whether a message is really from Amazon?
Amazon says to go to the app or website yourself and look at your orders and the Message Center under Your Account, where legitimate messages appear, rather than using links or numbers in the message.
Does this lab cover getting a hacked account back?
No. This one is about spotting scams before you act. If an account has already been taken over, our account-takeover lab and recovery guides cover the first hour.
How is it scored?
Each decision scores 0 to 10 and the final score is the share of the maximum. Every answer comes with a short reason, so you learn why a choice helps or hurts.
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